wagamamago | Created a ‘walk out and pay’ app with Mastercard
Pan-Asian restaurant wagamama launched the wagamamago app. They describe the app as ‘Uber for diners’ allowing customers to walk in, order, eat and for the first time ever, simply go, wagamamago-walk-out-payment. The new app will save diners an average of 12 minutes at every meal, according to research. The wagamamago™ app is completely safe and secure, developed in partnership with Mastercard which processes 65,000 secure transactions a minute.
wagamamogo | The ‘walk out and pay’ app
The app has been created in partnership with Mastercard, which has a long history with wagamama, and integrates with the restaurant chain’s existing Oracle Hospitality restaurant management platform. It was the first restaurant to use Mastercard Labs’ Qkr! pay-at-table platform in 2015. Since then a variety of leading UK chains have followed suit. While wagamama will still use Qkr, it also wanted to create a dedicated own-brand option for frequent customers. It has used the Qkr APIs which Mastercard is opening up to help power new ways to order and pay throughout the hospitality industry. Through the Qkr APIs, Mastercard allows its hospitality businesses to easily integrate ordering and payment services into their digital solutions, linking the point of sale terminal and payments to deliver a first-class experience for their customers.
By connecting to a Masterpass digital wallet, payment can be taken automatically from the app without the need to hit a pay button; the first time any restaurant chain in the world has ever offered a “walk out” payment option in this way.
The new app is available across the entire estate of wagamama restaurants nationwide. The Mastercard checkout process, which uses the Masterpass digital wallet, is supported by the highest levels of security and cryptology. Available for free on iOS and Android, wagamamago also allows customers to order more items from their phone, split the bill and order takeaway, for those on the move. The purpose of the app is to allow a faster and more seamless dining experience for customers.
Research shows that it takes an average of 12 minutes between asking for the bill to leaving the restaurant, and customers are four times less likely to recommend a restaurant if they have had a bad ‘bill experience’.
Bron: Newsroom Mastercard