Hyatt rolls out room keys in Apple Wallet
In the beginning of December, Hyatt introduced the new contactless key technology of Hyatt Guests to seamlessly and securely tap their iPhone or Apple Watch to unlock across the first six participating U.S. hotels. Hyatt is the first brand to offer room keys in Apple Wallet.
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Room keys in Apple Wallet | No need to open an app or have a traditional plastic room key
Hyatt Hotels Corporation announced the introduction of their keys in Apple Wallet across the first six participating U.S. hotels: Andaz Maui at Wailea Resort, Hyatt Centric Key West Resort & Spa, Hyatt House Chicago/West Loop-Fulton Market, Hyatt House Dallas/Richardson, Hyatt Place Fremont/Silicon Valley and Hyatt Regency Long Beach. As the first hotel brand to offer room keys in Apple Wallet, World of Hyatt guests at participating locations can now seamlessly and securely tap their iPhone or Apple Watch to unlock guestrooms and key card-protected areas like gyms, pools, and elevators – no need to open an app or handle a traditional plastic room key. This marks an important milestone as Hyatt continues to reimagine the guest experience through digital innovations, offering more control and flexibility during their stay.
“Like everything we do at Hyatt, our approach to technology always includes listening to our guests and members. We heard that they want access to be near-instantaneous. Room keys in Apple Wallet is an easy, convenient and secure room key option for our guests when they travel,” said Julia Vander Ploeg, Senior Vice President and Global Head of Digital and Technology, Hyatt. “We are proud to work with Apple to launch this game-changing digital experience. Many consumer technologies evolve through a ‘tipping point’ that drives a change in adoption. We believe our collaboration with Apple on this new approach to room keys in Apple Wallet can be exactly that.”
How it works
Hyatt keys in Apple Wallet help deliver an easy and contactless experience from check-in to check out, while also providing additional security and privacy benefit for guests.
- Seamless Set-up and Check-In: From the World of Hyatt app, members can add their room key to Apple Wallet after completing a reservation. The room key will not activate until the guest is checked into the hotel and a guestroom has been assigned.
- Safe, Easy and Contactless Experience: If a World of Hyatt guest needs to change rooms, extend a stay or access late checkout, the hotel can update the guest’s room key in Apple Wallet remotely.
- Simply Tap iPhone or Apple Watch to Unlock: Once a room key is added to Apple Wallet on iPhone or Apple Watch, guests can hold their device near the door’s NFC-enabled lock to access key card-protected areas.
- More Secure and Private: Room keys in Apple Wallet are stored on your device and take full advantage of the privacy and security built into iPhone and Apple Watch.
Hyatt room keys in Apple Watch are supported by ASSA ABLOY Global Solutions door locks and their Vostio Access Management cloud-based solution. Vostio Access Management provides the digital key information that is securely delivered to guest devices.
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Website: Hyatt Hotels Corporation