Chipotlane Digital Kitchen | First ‘’grey kitchen’’?


  • Chipotle Digital KitchenChipotle Digital Kitchen
  • Chipotle Digital Kitchen
  • Chipotle Digital KitchenChipotle Digital Kitchen

The new format will exclusively fulfill digital orders for pick up or delivery. Chipotle Mexican Grill announced its first Chipotlane Digital Kitchen restaurant in Cuyahoga Falls, Ohio. The new prototype offers a Chipotlane and walk-up window for efficient digital order pickup. Located in Ohio, the restaurant is scheduled to open later this month. Chipotle’s second digital-only restaurant prototype serves guests who order ahead on the Chipotle app and, and marketplace partners.

With no dining room access for guests but with patio seating to enjoy their meals. Kind of a ‘grey kitchen’ instead of a ‘dark kitchen’?

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Chipotlane Digital Kitchen Design

The Chipotlane Digital Kitchen footprint is smaller than a traditional Chipotlane, with no dining room access for guests or a front line. The kitchen is equipped with a make line dedicated to digital orders placed through the Chipotle app and, as well as marketplace partners. Guests and delivery drivers can collect their digital orders through the Chipotlane drive-thru or walk-up window. The new restaurant will also offer patio seating for guests to enjoy their meals.

“Chipotlanes are a key growth strategy for the brand,” said Tabassum Zalotrawala, Chief Development Officer, Chipotle. “Our portfolio of approximately 300 Chipotlanes perform with the highest margins across the board, so we continue to evolve our restaurant design with formats such as the Chipotlane Digital Kitchen to best suit our growing digital business.”

Chipotlane Performance and Growth

Since launching in early 2018, the Chipotlane format continues to enhance access, ease and satisfaction for guests while demonstrating strong performance. New restaurants featuring a Chipotlane open with approximately 15% higher sales compared to non-Chipotlanes opened during the same period.

With nearly 3,000 restaurants today and a long-term goal of having 6,000 locations in North America, Chipotle is continuing to learn and refine its approach to accelerate its Chipotlane portfolio judiciously. To date, Chipotle has reconfigured 12 of its existing restaurants to feature the digital order pickup lane, with these locations seeing an increase in sales as more customers choose this convenient access channel.

Last August we wrote about Chipotle testing their vegan chorizo!

Website: Chipotle

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