10 tips for small gestures that make a room more welcoming
31-3-2015
A hotel room is a room where you sleep when you are traveling. Whether this is for business or pleasure, it doesn’t really matter much. The guest pays for the luxury he or she wants to experience during the stay. Yet there are those little gestures you can use to pamper the guest just a little extra. We have collected 10 examples of small suggestions to spice up your hotel room.
Hotel amenities
We all know the standard of soaps, shampoo, conditioner, shower gel, bathing caps, toothbrush sets and shaving kits by now. Many of these amenities disappear in the suitcase and are a lasting reminder of your hotel in the bathroom of your previous guests. Definitely keep the standard amenities as a giveaway. I must say, I’m still positively surprised if I find mini packs makeup remover wipes. Hoteliers, this is highly appreciated by women!
Bath Menu and sunscreen
At the Andaz Hotel in San Diego they have a bowl at the front desk with sunscreen sachets that have a high protection for your face! What a great service. At the Surf & Sand Resort Laguna Beach (Los Angeles) there are cheerful messages on the amenities of the hotel. Texts that make you happy when you walk into the bathroom in the morning.
More and more hotels are offering some kind of a Bath Menu: you can get an extended bath treatment from top soap brands. This can be a form of upselling, recently we wrote about it on horecatrends.com.
Magazines or other books besides the bed
At Luxe Sunset Boulevard Hotel in Los Angeles next to the Getty Museum, the nightstand contains a book with uplifting and cheerful texts and drawings next to the traditional Bible. Guests can buy the book downstairs in the shop as well, along with other fun books in this series! You see more and more luxury hotels that present a selection of magazines in the room. And if you do it, do it right. At the Schloss Bensberg in Bergisch Gladbach we received a daily selection of various magazines!
Children in the hotel room
It always amazes me that there is so little attention to detail for (parents with) children. Occasionally we’ve encountered some toys at a room, a simple gesture which makes a child happy and the parents as well. At Shutters on the Beach Hotel in Santa Monica they have a box in the bookcase with a yo-yo and three juggling balls. For the little ones, they have also a small whale for in the bath! But even older children find these toys fun, is my experience! A beach ball in a seaside hotel or some traditional Dutch games like the reversed buckets that you keep under your feet while walking by two strings in your hand. A doll in traditional costume for the toddler could be fun too, and so on.
Even adults like to play …
Adults also love to play as well, they know that at Shutters on the Beach. At the bathroom they have locked some guilty pleasures in a bathroom cabinet. More hotels are offering excitement in this form, sometimes in collaboration with well-known adult shops like Christine le Duc.
Yoga offer in your hotel room
At LUXURY Sunset Boulevard hotel a yoga mat in your hotel room is ready to use. There is a business card attached to it that says “Decompress with my yoga works” and it includes a code for a month of online yoga classes. Guests can also attend a complimentary yoga class at a location nearby. It could be interesting to collaborate with a local yoga teacher on this. Or if you haven’t got a gym at the hotel, working together with a gym nearby can be an option as well.
Use a minibar in a charming way.
In a number of luxury hotels the minibar is already free of charge. Given the prices you pay for the room, the cost is often negligible. It is really charming to offer some drinks for free in any case, even a simple bottle of water on the nightstand is appreciated by your guests. Every day the Andaz Hotel in San Diego offered some drinks and snacks for free. They would put these on top of the mini-bar with a friendly note attached.
Do not disturb sign
The Marriott hotel in Dana Point California has a special ‘do not disturb’ sign: Gone Surfin ! It’s definitely responding to local conditions ;-). The Surf and Sand Resort in Laguna Beach (Los Angeles) has a ‘do not disturb sign’ sign that you put into the keyhole. That will keep the maid out if you want to sleep..
Local hints in your hotel room
It’s old fashioned but at the luxury hotels it’s certainly still common, a box of stationery and postcards. Yet there are more and more people who just send postcards from their holiday address. The Surf & Sand Resort has put a handful of shells from the beach in their box which can be added to your letter. What is a local element at your location? If it’s the view, provide a binoculars for your guests.
Responding to special circumstances for your guests …
Nothing is easier than a guest who indicates that he or she is at your hotel to celebrate a birthday, anniversary or something else. An opportunity to score for an open goal. And yet many hotels miss this! A small cake with a personal congratulation can sparkle a miracle and is often shared via social media. It is not really about what you do, as long as you do something.
Marjolein van Spronsen
BunnyChow Experience food truck
30-3-2015
BunnyChow Experience
The Bunny Chow is a South African ‘fast food’ dish that originated in the ‘40s. The South African Njabulo Ndlovu gives the Dutch an opportunity to enjoy this delicacy with the ‘BunnyChow Experience’ food truck.
The Bunny Chow
Bunny Chow consists of a hollowed bread stuffed with a filling such as curry. The curry is made by Njabulo with fresh products, the organic bread is made by Bakery Paul Annee.
Bunny Chow’s origin
In the ‘40s a large number of Indians went to live in Durban and roti and curry became very popular in South Africa. The curry was popular because of its taste, but also because it was an affordable dish. The Bunny Chow was a good solution to serve curry as take-away through the back of a restaurant for people who were not allowed to enter during the Apartheid era.
Social
The South African culture is one where food and especially ‘eating together’ is very important. The BunnyChow Experience therefore focuses on both the quality of the food as well as the quality of the experience around it. The slogan ‘Food is a social event!’ underlines the goal of this experience.
Joint venture ‘World of Food’ a new streetfood food hall in Amsterdam
26-3-2015
Throughout The Netherlands more and more food halls are rapidly created. Recently a joint venture in the Southeast of Amsterdam signed the papers to transform a former parking garage into the ‘World of Food’, a new type of food hall. Dozens of entrepreneurs joined forces and are collectively responsible for both cooking the street food and running the joint project. The ‘World of Food’ opens late May 2015.
Going to the loo is a party at the Toilet Xperience!
25-3-2015
At the festival ‘Extrema Outdoor’ visitors can enjoy the ‘Toilet Xperience’ this summer. Going to the bathroom in a small festival village, with the accompanying animation.
Scoop toilet Xperience during the festival Extrema Outdoor
Visitors of Extrema Outdoor (Houthalen (Belgium) from 22 to 24 May 2015), will be able to enjoy the Toilet Xperience. It’s the first festival in the world to host the Toilet Xperience. Visitors will receive a VIP treatment, with the cleanest toilet seats, 3D images in the toilet cubicle, urinals that turn into a video game, so you can play a game with your urine! In addition, you can buy small festival gadgets. All this in an odorless and silent space. Visitors of this festival are the first place to enjoy this Xperience and no longer need to use dirty and smelly rows of toilet booths. After Extrema Outdoor the Toilet Xperience travels around Europe.
Signature cocktails or mocktails, with a spoonful of jam
24-3-2015
Are you already busy determining your terrace menu? Will you serve the popular cocktails and their non-alcoholic alternative, the mocktail? It might just be the 2015 hit, bartenders on the terrace shaking signature cocktails and mocktails. Latest trend in cocktails: serve a spoonful of preserves with your cocktail.
Cocktails and mocktails are hot
This past year we especially noticed a rise in the cocktails with beer in America. But mocktails are on the rise in popularity as wel. Women like to quietly sip on a cocktail and for girls who aren’t allowed any alcohol yet, a mocktail is a delicious and trendy alternative.
Various liquor brands invest in bringing cocktails to the crowd, last year we spotted the cocktail truck from Grey Goose Vodka for example. This is the most intimate cocktail bar in the world on four wheels (a Citroen H van) and part of an advertising campaign.
A cocktail with a spoonful of jam
The jam cocktails are being served in Madame Geneva, one of the most popular cocktail bars of New York City. It’s located in the back of restaurant Saxon + Parole of chef Brad Farmerie. According to the guys behind Tasting Table, the cocktails with jam aren’t even on the menu but they are so popular that the bartenders often make them on request. They are simple to make, vodka, sugar syrup and lime juice with a spoonful of jam to top of it. The jam taste is up to you, ‘choose your own sweetness adventure’. Because of the thicker consistency of the preserves, you’re able to decide whether you want to sip your cocktail quite sweet (keep stirring) or just only dip the jam, making the taste of the vodka more important. Take a look for a recipe by bartender Brett Hughes (working at Madam Geneva) at the website of Tasting Table.
3D printed snack with edible soil
19-3-2015
Project designer Chloé Rutzerveld creates a bridge between new production and traditional cultivation with the “Edible Growth” project. The 3D printer produces a food soil. Printing food with a 3D printer is not new anymore but printing edible food soils with seeds and spores is. The soil and the seeds and spores grow into living edible balls.
Edible growth
Rutzerveld studied Industrial Design at the Eindhoven University of Technology (TUE). For the Edible Growth project she works together with the TUE and knowledge institute TNO. The technology is still in development, the software, hardware and assembling the ingredients has yet to be optimized. Edith Growth, however, has had a lot of international attention.
The technology is used to optimize the natural processes and to make the soil and plants grow together into the final product. During the growth the structure, smell and taste changes and intensify. Like, for example, a blue cheese.
3D printed snack with the edible soil
It’s a new way of producing food that connects nature, technology, science and design. The whole food chain will reduce considerably and the concept brings consumers closer to their food. It facilitates growth and reduces the ecological footprint with less food miles, it also reduces waste and freshness is in your own hands.
Cold coffee from a bottle
18-3-2015
Jits Krol and Robert Nijhof penetrate the hospitality industry with their Batavia Dutch cold coffee. The cold brewing method from the Dutch East India Company era is now also available in a bottled series.
Jits: “In June 2014, we quit our jobs to enter a world full of specialty (ice) coffees. Batavia Coffee is a company with only one mission; To transfer our passion for Dutch Coffee to the Dutch people. ”
The cold coffee method
The method owes its name and origin to Dutch traders in the Dutch East India Company era. The brewers made their coffee with cold water back in the days, to make it sustainable and to cool off in the tropics. With this method they introduced coffee in North East Asia, where Dutch Coffee is still very popular.
Origin
Alike wine the origin of the coffeebeans has an influence on the taste of it. Coffee has a lot of diversity in taste influenced by the region where the coffee is grown, the climate and the type of plants used.
Diversities
The Batavia Coffee is available in three variants. An Ethiopian Limu (with hints of chocolate, caramel and citrus), the Colombian Santuario (a powerful and spicy coffee where nuts, roasted peanuts and flowers can be distinguished) and the Ethiopian Yirgacheffe (a fruity coffee which has hints of melon and passion fruit).
Ingredients
The ingredients for a good Dutch Coffee are quite simple. Ice cold water and freshly roasted and ground coffee. Sugar, dyes, or E numbers are not needed, the coffee is naturally sweet and can be stored for 4 months if refrigerated.
Fiii Fun House, the place that has everything to make kids happy
17-3-2015
Fiii Fun House is a fun restaurant for kids. It has toys, swings, hanging hammocks (for the sleepy young ones), a coloring table, a ballroom, a play area for babies and an area for the parents and other adults to enjoy a meal while the kids play.
The interior of Fiii Fun house
Fiii house is located in Buenos Aires, Argentina, and is designed by architect Iris Cantante, obviously with kids in mind! The environment is eco-friendly and a lot of wood was used in the design to create a calming atmosphere. The owners Mariela Vergagni and Diego Cores have an eatery that offers something for everybody from 0 till 99 years of age. The two-story space features a top floor designated for private events and a bottom floor with long communal tables, with for example swings as seats. So no more: ‘don’t rock your chair!’
Upselling with a luxury bathing service
16-3-2015
At the Ritz hotel in Kuala Lumpur, you can choose a bath ‘fragrance line’ from a Bath Menu. A luxurious gesture … We wrote about the Bath Menu in our publication ‘Royal hospitable gestures’ in April 2013.
Luxury bathing service at St. Pancras Renaissance Hotel
Recently we read an article on Luxury Launches that the St. Pancras Renaissance Hotel is bringing back the Bath Ritual. This (free) service is only available to guests of the suites of the hotel. The guests can choose between 3 rituals: Journey to India, Journey on the Silk Route and Journey to Africa. The bath will be prepared while guests drink or dine. After returning to your room, your bath will be ready and you can bathe with a set of fragrances, body oils and unguents, while enjoying a cup of tea and a slice of cake or something healthy. After this relaxing bath you can use the lotion from one of the ‘ritual bath’ lines.
Inspiration: More luxury hotels offer a ‘bath butler’ service. The butler comes to your room with the luxury bath products the hotel offers, you choose the one you prefer and buy it. If a hotel offers the right products this might be a form of upselling.
Corn Cobs as yellow submarines
16-3-2015
The barbecue season is almost there and what tastes better than corn on the cob? The Spredo, a dual-purpose butter and salt dispenser is fun and easy to use. It makes your corn cob look like a little yellow submarine!
The Spredo is designed for corn cobs
The dual-purpose butter and salt dispenser is designed by Avichai Tadmor for Monkey business. It’s playful and designed for the Beatles fans ;-). The Spredo’s curved bottom is shaped to rest flush on a cob’s surface. It comes with two compartments: one at the bottom for the butter and another at the top for salt.
