HOP Academy for the staff from restaurant The Old Police Station
Because it is increasingly difficult to get skilled staff, Restaurant The Old Police Station organized a one day HOP Academy for the staff. At this mostly educational day the employees gained knowledge in several areas. A great way to teach your staff the basic knowledge in a way that they communicate the right information to your guests.
Connie – Hilton’s new robot
A new robot in the hospitality industry. Hilton Worldwide and IBM announced a collaboration to pilot ‘Connie’ – the first Watson-enabled robot concierge in the hospitality industry. Hilton’s new robot draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.
A new job at hotels: ‘photo ambassador’
A photo ambassador? Yes a photo ambassador! A new twist to the longline of ideas, trying to influence the quality of pictures from your hotel. For the ‘photo ambassador’ you have to check in at the Four Seasons Resort at Maui. And if you watch the video above, you will have to agree that there must be great spots at this resort to take photos.
Do’s and don’ts for your terrace 2016
#1 ‘Sorry, I don’t take orders, you will have to ask my colleague’ – don’t
Large groups of guests are often annoyed by this. The owner choses to take the orders through automated devices, which is fine for the efficiency, but should never bother the guests, like the answer: no one brought a ‘device’ with them. Solution: when the staff is busy serving, they are allowed to ask for a moment. Afterwards they should immediately signal a colleague with a device or pass on the order.
KOST event to promote a healthy Dutch cuisine
KOST is an event about the Dutch food culture for everyone who cares about our daily foods. The first edition will take place on 21 September.
Chefs, producers, scientists, farmers and policymakers explore the possibilities to put the Dutch food culture and Dutch cuisine firmly on the map and make it healthier. They will do that together with speakers like Kobe Desramaults, Robert Kranenborg, Julian Baggini, Linda Roodenburg and Martin Caraher during the KOST event on 21 September at the Westergasfabriek in Amsterdam.
Platform ‘Van Moeder Natuur’
KOST is an initiative by the ‘Van Moeder Natuur’ platform (freely translated as the ‘Mother nature platform’). The platform focuses on a healthy Dutch food culture. This includes enjoying healthy, delicious and natural products packed with nutrients. Next to that, it means making time for food again by home cooking and enjoying meals together.
During the day program interesting topics are addressed. The program is compiled by various well know curators from the Dutch food culture like Mac van Dinther, Joris Bijdendijk, Joris Lohman, Samuel Levie and Helen Kranstauber).
In the evening there is a Kostelijk dinner (translated: Delicious dinner). The chefs responsible for the dinner are Joris Bijdendijk (RIJKS®), Albert Kooy (Dutch Cuisine), Luc Kusters (Bolenius), Benny Blisto (BAK), Sander Louwerens (Citroen), Willem Schaafsma (Eindeloos), Jonathan Karpathios (Vork en Mes), Geert Burema (Merkelbach), Nel Schellekens (de Gulle Waard), Dick Soek (Piloersemaborg) Eef Bolado (As) and René van der Veer (De Veldkeuken). Drinks are arranged by Niek Beute (De Klepel) and Ard Muntjewerf (The Lobby).
A delicious program. Unfortunately, it’s merely in Dutch and both the day program as well as the dinner are completely sold out.
Game workshop by Nestlé Professional and Sligro
Nestlé Professional and Sligro put Dutch game on the menu with a wild harvesting and game workshop for chefs.
Game workshop by Nestlé Professional and Sligro
Sligro Food and Nestlé Professional have joined forces to let chefs discover the possibilities and culinary variations with Dutch wild boar. Recently eleven chefs from restaurants throughout the Netherlands got inspired during a wild harvesting workshop and wild clinic in Lingewaard. In addition, they were challenged to create combinations of wild boar and CHEF products. Game, and escpecially wild boar, gets more accessible by processing it and make for example a wild boar burger or hot dog with the meat.
“Game is the finest free-range meat there is. Guests often think that game tastes very strong, but that’s a misconception we would like to take away, “said Edwin Detering, culinary consultant at Nestlé Professional Food. “In addition, a local product such as Dutch wild boar now widely available. By putting accessible game dishes on the menu, the threshold for guests to discover new game is lowered. Think of a dish like a ‘pulled swine’ sandwich. ”
During the game clinic and wild harvesting workshop the chefs discovered the edible nature under the guidance of Edwin Florès, professional wild harvester and cookbook author. The score of the wild harvesting included wild mushrooms, fresh watercress and water mint. These were incorporated into the food from the game clinic.
Beautiful dishes from neck and shoulder
The chefs attended a deboning demonstration of a wild boar. It was explained how to prepare tasty dishes with the obsolescent parts. “The front part, including shoulder and neck, is used less frequently, but there are lovely dishes to be made of” Hein Willemsen, SVH Master Chef explains. “Through slow cooking at low temperature (sous-vide), the meat is very tender. A shoulder pad can be grilled after cooking and you can serve it with pasta and mushrooms. The neck piece can be cooked in a game sauce based on demi-glace. The taste of wild boar meat can be well combined with powerful sauces such as the CHEF red wine sauce or pepper sauce. A nice piece of meat such as a Dutch wild boar deserves to be combined with a high quality sauce or stock, like the products of the CHEF. ”
Earlier, we wrote about a deboning workshop for consumers by Gertjan Kiers at Julius Bar & Grill. A trend that we applaud to. Let us know if there are workshops like these organized in your neighbourhood or if you choose to organize one yourself.
Robot Mario, the new employee and mascot of the Marriott Hotel Ghent
The Marriott Hotel Ghent has a new employee since late June. The humanoid robot Mario. Now almost two months later, Mario is a local celebrity and he has his own ‘Mario Monday’. On these days he examines issues surrounding the hotel, he is trying out rooms and visited the football club Gent which is sponsored by the Marriott Ghent.
The success of Robot Mario
We read all the press coverage late June and planned an article in a later stage about the effect of the humanoid robot for the hotel. According to Annabelle Stevens (Marketing Marriott Ghent) Mario has stolen many hearts. School classes have come to meet Mario and his dedicated ‘dad Thomas’ can’t watch Mario’s performances alone any longer. Nowadays a number of front office staff accompany Mario occasionally in the things he says and does.
Mario is deployed in the MICE (Meetings, Incentives, Conventions, Exhibitions) market for a welcome or farewell speech, he gives classic PowerPoint presentations or talks about the menu during diner. Another big advantage, Mario speaks a couple of different languages! He is regularly present at the front office, which is especially great for children.
Mario does not replace staff, it is an extra level of experience. Mario even performs a mascot role every Monday through Facebook under the name ‘Mario Monday’. He investigates all issues surrounding the hotel. He already tested a room and checked whether the area around the hotel was well cleared after the Ghent Festivities for example. Thus, the mascot is part of the storytelling by the Marriott Ghent.
QBMT; the company that has designed Mario
Humanoid robots are already used for a while in the healthcare sector. In the hotel sector, this is one of the first times we hear about deploying a robot. The robot is a product of the Belgian company QBMT from Ostend, which has produced more than 100 Zora humanoid robots for the healthcare sector in Belgium, the Netherlands, France and Switzerland.
Getting started in the hospitality industry
SVH has developed a game for newbies in the hospitality industry.
Getting started in the hospitality industry
We cannot stress enough that the personnel in the hospitality industry in general and at the terrace in specific is very important. It can be difficult to find the time and resources to train personnel in the right way. For (potential) personnel with little or no experience in the hospitality, SVH will launch the game ‘Getting started in the hospitality industry’. With the app, newbies can learn and test their knowledge and skills. Additionally, a restaurant owner or manager can prepare them for future situations that could occur on the terrace. The app will be launched officially on 22 June, we’re looking forward to testing it.
Because a satisfied guest often means word-of-mouth advertising and a disgruntled guest the opposite, training is important, especially during busy periods. This app is an accessible way to teach and test basic skills. Besides training of the personnel, small welcoming gestures can make a difference as well . Read more about small welcoming gestures in the hospitality industry.
The municipality of Utrecht developed a game last year to positively impact the hospitality as well.
My chef, your chef
GELINAZ! Is a chef’s collective that will organize a Grand GELINAZ! Shuffle in the culinary scene. On 9 July, 37 of the world’s best chefs will, according to their website, “be swapping lives, identities… and restaurants!”
The GELINAZ! restaurant-swap concept is developed by Andrea Petrini and Alexandra Swenden in 2005. They’ve hand-selected an impressive group of chefs from 17 countries. Check the video for the line-up which includes respected names in the culinary scene like René Redzepi, Albert Adrià, and Dominique Crenn.
My chef, your chef
During the shuffle chefs will be swapping restaurants and home countries, serve their best in another chef’s kitchen and will even be living in each other’s houses, a bit like Wife Swap. We wonder if this will be used for a new television format as well! Tickets will be for sale online beginning 13 May, according to the GELINAZ! website.
According to their website GELINAZ! is a collective of international chefs responsible for wild, collaborative cook-off stunts. Every time pushing the boundaries, performing food and taking risk as a starting point. Longing to discover new cultures and exchange knowledge. Inventing collaborations with artists, musicians, scientists, thinkers, producers. Never willing to repeat itself, always exploring the unknown. Adapting to uncertain situations, charting new territories to sharpen creativity. Zooming on the beauty of nature, its elegant chaos and unending recreation.
Do you want to be an ‘innovative’ entrepreneur at ‘De Pier’ in Scheveningen?
The iconic Pier in Scheveningen (near The Hague in the Netherlands) is completely rebuilt and is still looking for some enthusiastic entrepreneurs. Innovative entrepreneurs.
The now abandoned but soon completely revamped ‘Pier’ will be opened for the public this year after a major renovation. For young and old, locals and tourists, foodies and shoppers. ‘De Pier’ is an international hotspot at sea with a wide variety of contemporary and innovative concepts. For example with food trucks and catering stands but also with art and culture, festivals, events and (pop-up) stores. The last units will be available for driven and innovative entrepreneurs.
‘De Pier’ will be one of our national prides again
‘De Pier’ is a national icon in The Netherlands and defining the picture of the coastline of Scheveningen since 1901. With a completely new meaning and after a thorough renovation. ‘De Pier’ will reopen in 2015. According to Marius van der Werff, on behalf of ‘De Pier’, the iconic Pier isn’t only saved but also “transformed into a unique center for an international and diverse audience.”
Start a business at the Pier
At the Pier there will be a diverse range of restaurants, bars, shops and much more. Existing and new entrepreneurs can indulge themselves in a world of possibilities in the field of creative and innovative concepts; from ‘haute Friture’ shops and juice bars to ‘pop up’ and experience stores. Driven and innovative entrepreneurs now have the chance to be part of the catering, retail and other concepts at the Pier. The Pier has some unique stands and spaces available for the very best concepts. Interested entrepreneurs can submit their plan through the website until April 1, 2015. Find out more about the new Pier at their website as well.