A WineStation in your hotel lobby

18-1-2016

Bram Kosterink has immersed himself in the capabilities of the WineStation. Which is already used in some hotel lobbies where you can take a glass of wine via your room key (card) and the bill will be debited to your account ….

Bram Kosterink about the WineStation

This is one of those blogs that has been inspired by another blog. In response to my blog “Inspired by Tuscany’ I was approached for a drink at the systems of WineStation. The same system that I encountered in Tuscany, but now I was informed about the details for the owners of the system in the hospitality industry. I thought it would be interesting to share this information…..

For those who have not read my blog about Tuscany. With the system that I encountered at that time it’s possible to pour your own glass of wine as guests. By means of a pass which you have to upload with an amount, you can choose three different glasses; a tasting glass, half glass or a full glass. After the glass is filled, the amount is directly taken from the pass. Besides this option, the system keeps the wine in the same condition for at least 60 days.

Hilton and Marriott do use the WineStation in the lobby

Hilton and Marriott are already using this system in their luxurious suites and in the lobby of some of their hotels. The hotel room key, (card), can be used to access the WineStation. When the guest takes a glass of wine from the system, the amount is debited to the guests hotel bill.

Besides that the system can be used as described above, the company Napa Technology created the possibility to monitor the ‘wine’ behaviour of guests in a number of wineries. The passes for the WineStation are personalized to be able to send invoice every period. The wine drinking preferences of all guests are known, what they like to drink and how much they drink…. Allowing the wineries to meet every guest’s needs. The technology allows to actively target the sales. Cool if you can prepare a wine profile for all your regular guests. Moreover you can serve and inform your guest at their interest. I wonder how my wine profile would be, probably quite diverse. ^ Bram Kosterink

#RFWinterTale storytelling around the Christmas Season

18-12-2015

The winter tales about Rudy the elk’s journey celebrating Europe’s Festive experiences. His journey is made even more special by the Rocco Forte hotels. Creating storytelling with the #RFWinterTale.

At the website of the Rocco Forte Hotel chain, you can find different stories about Rudy the elk, who is experiencing different elements of all the cities where the Rocco Forte chain has a residential hotel. In short all the stories are about Rudolph, the elk’s adventures while he travels through Europe. Every winter, he suffered the humiliation of being mistaken for a reindeer. So Rudy packed his bags for a grand tour through Europe, in order to educate the world about the mighty elk, which is definitely not the same as the reindeer. Even though his parents called him Rudolph….

Create your own story aroundRudolph, #RFWinterTale

As we write Rudy has already visited the Rocco Forte Astoria hotel in St. Petersburg, the hotel Savoy in Florence, the Villa Kenedy in Frankfurt and hotel Amigo in Brussels. Nice short bedtime stories to tell your kids, especially if they love to travel! At the website of the Rocco Forte chain you can create your own Winter’s Tale about Rudy. After sharing your tale at your social media channels, you can enter to win a 6-night stay at three of their luxurious properties, for two nights each.

About the Rocco Forte Hotel Chain

Established by Sir Rocco Forte and sister, Olga Polizzi in 1996, Rocco Forte Hotels is a family of 10 individual hotels and resorts in Europe. Located in Edinburgh, London, Brussels, Berlin, Frankfurt, Munich, Florence, Rome, Sicily and St. Peterburg. Each hotel is a landmark and they’re all individual hotels with exclusive design and distinctive dining and service. The hotels are member of The Leading Hotels of the World.

CityHub, a capsule hotel in Amsterdam

15-12-2015

Last month CityHub opened its doors on Bellamystraat in Amsterdam’s Oud West district. Fifty state-of-the-art sleeping units, a ‘digital first’ lobby and an app that familiarises travellers with the city.

We spotted CityHub in 2012 when they got the idea and were exploring the possibilities. CityHub is an initiative of college friends Sem Schuurkes (32) and Pieter van Tilburg (29). The young entrepreneurs set themselves the goal of improving the traditional hotel experience in line with the current zeitgeist and technological capabilities. After a successful crowdfunding campaign, they opened a small pilot branch, ‘CityHub Beta’ in Amsterdam’s Oud West neighbourhood in July 2012. With an average occupancy rate of 95% and enthusiastic reviews on Booking.com, Airbnb and TripAdvisor, the pilot was hailed as a great success. Their popularity and success also resulted in a private investor (angel investor) and ABN AMRO coming on board to help Schuurkes and Van Tilburg set up the location with 50 Hubs on Bellamystraat.

So last month the CityHub opened its doors enabling their guests, mostly the travel-savvy Generation Y, to explore Amsterdam, socialise with friends and share experiences online. According to the owners a new kind of traveller has emerged: 20- to 35-year-old digital natives. For them, ‘discovery’ is the key: five-star hotels and stereotypical tourists spots don’t make them tick; they want to hear about the city’s hotspots from people in the know and enjoy a personalised travel experience instead. They are connected 24/7 and expect information on the go: a principle that is not optimally utilised by many traditional hotels. CityHub builds the entire travel experience around these new developments in the travel industry, through a city app, an online chat platform with a personal host, and unique Hubs in which to sleep. read more

A small hospitable gesture: Children’s buffet

14-12-2015

The 5-star Brown’s Hotel in London, is not only entertaining for parents but for the children as well. Brown’s Hotel offers, besides the normal buffet, a full equipped children’s station on the buffet during breakfast.

Children’s buffet

The children’s buffet at the Brown’s hotel can only be used by children, ‘no parents allowed’! Equipped with a selection of cereal favourites, fresh fruit, pastries and even reading material for when they are waiting for mum and dad to finish their breakfast and newspaper.

The Italian Baglioni Hotel Regina offers a small buffet especially designed for children as well. One of our followers sent us the pictures, as can be seen above, of the hotel situated in Rome. The Brown’s Hotel and the Baglioni Hotel Regina are both member of The Leading Hotels of the World.

If you spot nice hospitable gestures, please let us now and send an email to tip@spronsen.com.

A guide for child-friendly hospitality industry

The children’s buffet could have been mentioned in the guide for a child-friendly hospitality industry named ‘Kinderen aan tafel’, published in Belgium. The booklet provides a self-test for restaurant owners, practical checklists, tips & tricks for child-friendly service, menu suggestions, tips for plate decoration and additional services. Unfortunately it’s only available in Dutch.

HomeBiogas – turn your waste into energy

2-12-2015

Turn your kitchen leftovers into 3 hours of cooking per day. HomeBiogas is a family-sized affordable biogas system. It converts any organic waste into clean cooking gas and a high quality liquid fertilizer for the garden.

How to use the system

On average, one kilogram of food waste produces about 200 litres of gas, which generates around one hour of cooking over a high flame. Therefore, one can generate 1 up to 3 hours of cooking gas each day with six kilogram of food waste – the perfect amount for three meals.

HomeBiogas is easy to use, doesn’t need any electricity and can be connected to your stove. You will need to place the system outdoors or in a barn, it works optimally in places with an average day/night temperature above 17 °C.

Successful crowdfunding

HomeBiogas is a crowdfunding project on the website Indiegogo. Their target was to fund at least $ 100,000.=. They already reached 130% of their target within 7 days and still have 24 days left. If you would like to support this project you can choose between several perks. One of the perks contributes to the HomeBioGas-Arava Institute to support peace-building, social justice, and environmental leadership and research in the Middle East. It is also possible to support the project and at the same time order the HomeBiogas system.

HomeBiogas within the hospitality?

For now the HomeBiogas is perfect for families. It’s not meant for industrial use such as hotels or big restaurants. The big amount waste they produce, can’t be handled at this stage, by the system. It can convert a maximum of six kilogram of food waste. For smaller restaurants and cafés the system could be an option to become more sustainable.

Global warming and carbon footprints are from major importance to the world’s future. Using HomeBiogas will certainly contribute to your sustainable image.

The system also fertilizes your herbs and vegetables. A lot of people already make their own compost at home and with this innovation we think that many more people will follow.

Pop-up Eat Your Drink opened in London

19-11-2015

At the downstairs of Benefit’s flagship store on Carnaby Street, Eat Your Drink, has opened. They’re deconstructing cocktails in weird and wonderful creations for shoppers to taste, touch and smell. This adult pop-up is free to enter from November 17th to December 24th.

Eat Your Drink

Smith & Sinclair founders, Melanie Goldsmith and Emile Bernard, wanted to create something that will shock and awe. Well they did! Whilst running a series of dating nights, focused on the concept of ‘adult play’, they created a lux, sensual sweet, with a high alcohol content, to get people talking and cause a stir. The sweets were so popular that they became the focal point of every evening. The excitement for the Pastilles was impossible to ignore and a year on they’re retailing in Harrods, Harvey Nichols, Selfridges and many more shops! Smith & Sinclair have now created signature edible cocktails for over 32 alcohol brands including Langley’s Gin & Beluga Vodka. And now they’re opening the pop-up store Eat Your Drink. In which they sell cocktail-flavoured candy floss, dip dabs and boozy fruit pastilles.

The pop-up store must look like a ‘magical, glittery labyrinth’, it has been created by the founders with the help of a theatre designer. At the labyrinth customers can experience alcohol by consuming it in unusual ways.

Inspiration

The shop will stock products that are not available at their online store, including candy floss jars to pour vodka into. Like we already wrote in an article, the vodka will melt the candy floss, this way creating a delicious cocktail. In the Netherlands, the real WINE gums from Vinoos by AMS are sold: no sweets for children but adult luxury food. We wrote about the real Wine gums in april 2014 and at this moment the gums are sold all over the Netherlands. Luxury hotels even use them as night sweets on the pillows of their guests.

Nestlé’s CHEF On Tour

10-11-2015

Nestlé uses a food truck to let chefs get acquainted with their new CHEF sauces: Chef on Tour…

Nestlé makes use of the street food revolution that has led to an outburst of street food and food trucks. According to Nestlé, street food brings people together, the food truck vendor is often the producer and educates the consumer where the product (or dish) originates from, about the ingredients and how it is prepared.

With this in mind Nestlé shows their costumers how to make use of their new product with CHEF On Tour. Nestlé’s culinary advisor (chef Edwin Detering) exclusively promotes the ‘CHEF’ sauces in his own food truck. He explains the preparation of the sauces, the ingredients and its variations.

The sauces of ‘CHEF On Tour’

From 27 October until 12 November Nestlé visited a dozen of hospitality organisations. Nestlé Professional involved chefs of the Van der Valk hotel chain in the development of the ‘CHEF’ sauces. As part of that collaboration, Nestlé wanted the entire kitchen brigade at the Van der Valk hotels to become excited about the sauces that they developed with their colleagues.

The food truck was located at the (supplier)entrance of the kitchen of the hotels. Nestlé took the whole crew out to the food truck at an appropriate time (during the ‘mise en place’ before lunch or dinner). The demonstration only lasted 15 to 20 minutes, so the brigade could immediately get back to work. These are the sauces they got to know during their short break: CHEF Peppersauce, CHEF Red Winesauce, CHEF Stroganoff sauce and CHEF Grillsauce. At first the crew tasted just the sauce (heated), then combined with a piece of grilled sirloin steak and finally with a piece of baked chicken thigh.

Are we going to see ‘CHEF On Tour’ more often?

Nestlé’s vision on this subject: “If ‘CHEF On Tour’ is appreciated by the chefs and their teams, then we will definitely consider visiting other chains and/or individual hospitality organisations with this concept. We might even show up at some other hotel and/or restaurants events in 2016.”

Around the fondue tree ….

29-10-2015

The Kapellerput brings a winter habit to the Netherlands. They went to France for inspiration and came back with an alternative ‘break’ during meetings, cheese fondue. You can do this around a fondue tree, a bar table with space for a bottle of wine, glasses and a fondue pot. The fondue tree can also be used at parties of course.

De l’arbre à fondue or the fondue tree

Maybe you already know the l’arbre à fondue, it originates from Switzerland and is used by restaurants and hotels located in winter sports regions, since a few years. The fondue tree is easy to move, enabling the service of a cosy cheese fondue at any place you like. Watch a promotional video from 2011 ….

About the Kapellerput

The Kapellerput is located in Heeze. The green estate is an inspiring place where a lot of meetings take place, particularly in their Kaban (tree house) and the home of (meeting in the relaxed atmosphere of a living room). They also have an innovative space, #Renewal, with all sorts of products that stimulate creativity. You can even create a pop-up meeting in the forest. Their new ‘break’-concept around the fondue tree combines incredibly well with the meeting concepts they offer. Let’s hope for cold but sunny weather during meetings at the Kapellerput this winter!

Creating a healthier planet while having fun with the Scale Down Challenge

6-10-2015

The Scale Down Challenge allows you to play around with your habits and choices concerning food, energy, waste and water. Thirty simple and surprising challenges can be found on the giant interactive grocery scale that travels around to schools, festivals and public spaces. The device does not weigh people, nor products, but the choices made as a consumer.

The Scale Down Challenge

Small actions can make the world a better place. Here’s a selection of the sparkling challenges the Scale Down Challenge offers: Veggie on vacation, Peanut Butter Boost, WTFridge, Supermarket Selfie, Chili sin Carne, Bring a Bottle and Bye Bye Plastic. With the last you be challenged to buy nothing out of plastic for one whole week!

Merel Mirage designed the scale with the young designers of the Design Academy. As participant you have to step on the scale and push one of the buttons. On the output ticket is written what has to been done and a special code to login and upload pictures on Instagram. The HOLY foundation of Merel Mirage is travelling to schools, conferences and museums with the scale to challenge as many people as possible. You can even enter as participant to devise your own challenge and compete for the Scale Down Challenge trophy which will be announced on Earthday 2016.

It could work in our restaurants and hotels as well: small gestures to create less waste and having fun trying to achieve the challenge!

PinkFreeWifi: Free Wi-Fi in exchange for a like

4-9-2015

More and more bars and restaurants offer free Wi-Fi in exchange for a Like or Tweet. PinkFreeWifi also provides a powerful database to obtain data which an entrepreneur can use to get acquainted with his or her guests and use to organize an appropriate campaign or activity.

Still bars, hotels and restaurants that don’t offer free Wi-Fi

With a website such as hospitalitytrends.eu we spot developments at an early stage. We wrote an article about SO WIFI by the end of 2012, which is also a supplier of routers for ‘free Wi-Fi in exchange for a like’. Meanwhile, there are more free Wi-Fi providers on the market, including PinkFreeWifi. This company is based in the Netherlands but has implemented PinkFreeWifi worldwide and they create benefits for their customers by offering the router and a database. And since we also noticed that there are still many bars, restaurants and hotels that don’t offer free Wi-Fi, we have chosen to write another article about it.

Free Wi-Fi plus a data system

The software of PinkFreeWifi is developed in collaboration with the major manufacturers of routers such as CISCO and Merraki. PinkFreeWifi works from the cloud and is therefore always available. The system is focused on the social media and uses its statistics. The entrepreneur can use these data for promotional use. The system only uses data that users share via their open social media channels. For example the system will make analyzes like the demographic area your guests are coming from etc.

Tapas Bar Català uses PinkFreeWifi

There are already several companies using PinkFreeWifi. One of the best known users is surely the Tapas Bar Català in Amsterdam. This restaurant at the Spui – diagonally across from Café Luxembourg, has been around since 1985. The owner Gabriel Machin has taken over the restaurant in 1990 and serves only tapas with an authentic Spanish flavor. His quote:

“Our guests are our main focus and it has been our mission for years to give them that home-away-from-home feeling in the best Spanish style. We have our dishes and our kitchen under control and monitor the taste of our dishes, they taste as if they are made in Spain. Fresh, healthy and high-quality products. Amsterdam is a busy city with a very diverse audience that visits us. From the tourist to Prime Minister Rutte, but also our King and Queen, HRH Willem-Alexander and HRH Maxima enjoyed our service, quality and taste. In recent years, during the economic crisis, our industry had to deal with decreasing turnovers but our motto has always been to give our customers an enjoyable and pleasant evening. We looked around to find more market opportunities to better anticipate to their wishes. That’s how we got introduced to PinkFreeWifi and that has helped us tremendously in the communication with our guests. Our restaurant is in fact very small, we only have seven tables outside and seven tables inside. PinkFreeWifi told us of the opportunities that exist through social media today. Based on the data we pulled from the database, we have adapted our menus to the wishes of our guests. Our guests come from all over the world and we were able to adapt even better. As result: an enormous increase in turnover and a waiting line outside to enter our 40M2 large/small restaurant. We even won a TRIP ADVISOR Award.”