Turning The Tables | Digital discussions with restaurant industry insiders

4-6-2020

In response to the biggest crisis ever seen in the restaurant industry Fine Dining Lovers, the global gastronomic platform by S.Pellegrino and Acqua Panna, has brought together some of the brightest and boldest voices of the global hospitality industry to discuss the impact of the Covid-19 pandemic in Turning The Tables: Digital Discussions with Industry Insiders. The inspiration has been aired on May 26^th and consists of four presentations, two debates and over ten short video soundbites from over 25 of the brightest and boldest voices of the global hospitality industry and they’re interesting for anyone interested in restaurants, both consumer and from within the industry. In the video’s they also presented the results of the ‘Fine Dining Lovers Global Coronavirus Restaurant Survey’. All videos can be viewed here without registration and content will be added consistently as the situation evolves and changes. Wondering who is sharing their insights?

Without the ‘Turning The Tables’ section we already loved to check ‘Fine Dining Lovers’ for insights in the culinary scene, we even often link to them in our ‘Trends we spotted this week’. 

read more

Pay-it-Forward Pizza Program by Uno Pizzeria & Grill

15-5-2020

Here in the Netherlands we saw the big line ups with people waiting for food in the U.S. and we’re very happy that up till now we don’t have that many people losing their jobs because of the Covid-19 crisis. The crisis also brings out the best in people and companies. Uno Pizzeria & Grill chain in the U.S. introduced a Pay-it-Forward Pizza Program. Customers can buy an extra pizza to help feed those on the frontline, hospital workers, first responders and to those that are now food insecure. If a customer buys 1 extra pizza ($ 10) the chain will match the contribution. So, the buyer will be “digging deeper” to feed those who need it most and to keep the restaurant workers at Uno Pizzeria & Grill employed during these challenging times.

We’ve seen many pay-it-forward examples back in time when we started with horecatrends (2007) and we can imagine lots of people love the gesture. It made us think why there aren’t more initiatives like this when there isn’t a crisis. Personally I always hate it to walk past homeless people without acting. Last year we were visiting the U.S. and noticed the many homeless people and wondered why there aren’t more small food businesses selling small ‘gift certificates’ guests can buy and hand out to homeless instead of money! ^Marjolein

read more

The Inn at Little Washington | Mannequins at tables to mark social distancing

15-5-2020

Restaurant The Inn at Little Washington in Washington VA (1,5 hours west of Washington D.C.) is on track to be the first three-Michelin-star restaurant to reopen in the U.S. The open for the Memorial Day weekend with ‘fresh air’ lunches at the more than 20 acres of outdoor space with many beautiful gardens which is located all around the property. Allthough they open this Memorial Day Weekend to have lunch in the gardens, they have opted to wait until Friday, May 29th to open the indoor dining rooms. With restrictions on capacity, Chef Patrick O’Connell has decided that empty tables will be theatrically dressed with mannequins. The Inn is working with local companies Signature Theater and Design Foundry to create the sets. Tables that are unable to be seated with actual guests will be an entertainment and design touchpoint to keep things interesting. The Inn at Little Washington is known for being reverently irreverent as is felt through playful experiences, such as the cheese specialist with mooing cow cart that speaks exclusively in puns or the dining room dress code: “no wet bikinis.”

A charming solution for empty spaces! We came across another restaurant in Bangkok (Thailand), here the owner placed stuffed animal panda’s at the empty seats. A bit of humour in the dining room and an opportunity to make some fun photo’s for guests. Like with the mannequins… Look at the image in this Dutch article:  In Gemany hotel Haase also uses mannequins to sit at the tables in their restaurant.

read more

Rombit’s Romware Covid Radius | Smart bracelet to simplify social distancing on the workfloor

14-5-2020

In April Technology company Rombit launched a digital bracelet to prevent coronavirus infections on the workfloor. The solution allows employees in construction, logistics and other heavy industries to resume work safely. Port of Antwerp started as the first to use this innovative bracelet. To produce this bracelet Rombit has added new functions to its existing safety bracelet, the Romware ONE. This will help employees to observe the strict precautions laid down by the World Health Organisation (WHO) while respecting the privacy of the wearer. The initiative is also a response to the call by the Flemish Government to create digital solutions for helping society through the current corona crisis.

These kinds of solutions would be great for the hospitality industry as well! Last month we already wrote about Aura Aware a smart distance awareness device, we then indicated that a wearable device would be a great asset for people working in restaurants, kitchens etcetera. It would even be better is the other person you meet doesn’t have to have the same device. The only challenge is to avoid too many signals in a restaurant ? We wonder if there will be affordable devices on the market soon….

read more

YtheWait app | ‘Smart Restaurant’ app or digital waiter

12-5-2020

Dirty menus, unhygienic order kiosks and the many separate apps will be a thing of the past, according to the developers of the ‘YtheWait’ app. Their innovative all-in-one Hospitality & Retail App, already helps hundreds of partners to efficiently manage and increase their sales. Your guests can make contactless reservations, order in advance, pay and rate via their mobile. To support the hospitality businesses, the use of the all-in-one application and all the services around it are free of charge until 1 July 2020. ‘YtheWait’ has a user-friendly module that also simplifies booking and table management.

We’re spotting more and more technical developments that will replace parts of the staff’s tasks. This YtheWait app can be a lot more effective, contactless capturing everything via the guests own mobile; from booking, to ordering, paying and rating afterwards. Still we get the sense that human service will be missed but right now the app is useful as your guest only has to touch her or his mobile. Once we go back to maximum occupation with a lack of good catering staff, this app could also be very useful.  read more

Restaurants Culina Hortus and Vanilla Black | The world’s Best Vegetarian and Vegan Restaurants 2020

4-5-2020

In Brussels the ‘We’re Smart®’ movement, the undisputed reference in the culinary world of vegetables, revealed the new online Green Guide today and the winners of this year’s Best Vegetarian and Best Vegan Restaurants: Culina Hortus (Lyon, France) and Vanilla Black (London, UK).

The announcement was made by the renowned Vegetables Chef®, Frank Fol, during the official release of the We’re Smart® Green Guide 2020, comprising reviews and ratings of nearly 1000 restaurants worldwide ranked from 1 to 5 radishes, according to the amount of vegetables they use in their dishes. read more

What does the catering industry do in the context of the COVID-19 virus? | Inspiration April 29

29-4-2020

As noted last week, we here in the Netherlands are still in an ‘Intelligent Lockdown’ which means, we’re all working from home if possible, restaurants, cafés, hair salons, schools etcetera are closed. But we can take a walk outside and shop for food and even at shops, hardware stores and garden centers. Which means that our gardens are beautiful and everything is fixed at our homes ?.

As from May 11 our primary schools will re-open and also our daycare facilities, which means a big relief for parents working from home and teaching their children…. At this moment we’re working towards lowering the casualties of Covid-19 at the intensive care units. The next moment will be May 20 at which we hope our government will slowly restart our economy. In the meantime some hotels start to reopen in the Netherlands (they weren’t closed this period but most just didn’t have guests and closed voluntarily). They serve dinner and breakfast in their restaurants and hotel rooms, for hotel guests only! In the meantime we keep spotting all kind of inspiration worldwide around the hospitality industry.

With links this week to articles about DIY pizza kits by Blaze Pizza and a virus killing countertop robot, created by UVRoboclean. They try to fund through Kickstarter.

A great idea by Chick-fil-A, they sell their sauces separately! What sauce could your restaurant sell? It might even be a good idea to sell it through a local supermarket!

Ramadan has become a less social event for all Muslims, no prayers in the Mosque and no big family dinners after sundown. Fatafeat is inviting families to help create their very own ‘home of Arabic cooking’ this Ramadan. And a collaboration between Instagram & ChowNow, they created an order food sticker or button at Instagram.

A great wine label for Quarantine Wine, created by winery Nocking Point, Ashton Kutcher and Mila Kunis. IKEA UK shares their meatball recipe and Red Robin offers a ‘Build-Your-Own’ wing bar for home delivery!

the OG Cannabis Cafe in West Hollywood in California has re-opened as the world’s first cannabis and food drive-thru.

Stay healthy and take care of each other! ^Team Horecatrends read more

Next generation business model ‘Express Double Drive Through’ by Miami Grill

28-4-2020

Miami Grill, the iconic South Florida-based fast-casual restaurant brand, has announced the next-generation business model as its latest franchise opportunity, the ‘Express Double Drive Through’. Miami Grill had been working on the new offering even before the pandemic crisis but has now fast-tracked its development with several key investors already interested. The due-diligence period has been completed for this new offering that is in direct response to what the company believes will be an altered business environment in the post-COVID-19 world.

read more

Accor and Bureau Veritas launch a label based on sanitary measures in France

17-4-2020

The project is launched to support the return to business in the hospitality and restaurant industry. Accor, a global leader in augmented hospitality, and Bureau Veritas, a world-leading provider in testing, inspection and certification, have joined forces to develop a label designed to certify that the appropriate safety standards and cleaning protocols have been achieved to allow businesses to reopen. The label will cover both accommodation and catering, and will set the sanitary standards applicable to all the Group’s hotels as well as to other chains and independent hotels. The project was carried out in partnership with doctors and epidemiologists, and has been developed in collaboration with Accor owners and trade associations, such as UMIH, GNC, and GNI.

The bigger economic picture will be blurred by the psychological mood of people. Lots of people, especially the 50+ group will remain anxious. Somehow the hospitality industry has to regain their trust and convince their guests that a visit to their facility is safe. It will be difficult to do so by just implicating that you’ve cleaned everything… For hotel & restaurant chains a cleaning standard label, like the different quality systems in the business to business industry, might facilitate that trust. It might be wise to create one safety standard and cleaning protocol for the whole industry worldwide. And although parties might think differently, it shouldn’t put a financial burden on individual smaller hotels and restaurants. Living up to a new standard might be our mutual concern. ^Marjolein

read more

VoorDeThuiswerkers.nl | A hotel room as solution for the work from home challenge

14-4-2020

Inspiration from the Netherlands where two entrepreneurial freelancers offer a solution for those who can no longer cope with the challenge combining working with their family at home as well during the corona virus crisis. ‘VoorDeThuiswerkers.nl’ (which can be translated at ForThe PeopleWorkingFromHome) is an initiative of Olivier Kruger and Seffie Treistman, who hope to contribute to lower the pressure at home by providing a quiet workplace and helping hotels generate revenue so that their employees can keep their jobs.

On the second of April we already wrote about Hotel Kom in Maartensdijk (The Netherlands), which had taken a similar initiative as an individual hotel. In response to the article we understood that other hotels were also providing workspace in their own surroundings. VoorDeThuiswerkers.nl is a platform to make these addresses more accessible for those who find working from home too much a challenge! And for hotels, every little bit can help in these harsh corona times ……

read more