What does the hospitality industry do in the context of the COVID-19 virus? | Inspiration May 18

18-5-2020

As noted last week, we here in the Netherlands are still in an ‘Intelligent Lockdown’ which means, we’re all working from home if possible and our high schools,  universities, restaurants, cafés, gyms, leisure centers, museums, etcetera are closed. But we can take a walk outside and shop for food and even shop at hardware stores and garden centers. As from May 11 our primary schools have re-opened as have the day-care centres but also hair and beauty salons and physiotherapist are allowed to re-open.

As from the first of June restaurants will re-open with a maximum of 30 persons inside, and a social distance of 6 feet, terraces are re-opening as well without a maximum of guests. This, of course, if the Covid-19 casualties remain low. Our government created a path in which they think our economy has to restart, with no festivals, concerts or congresses till the first of September and even gyms aren’t allowed till then. In the meantime we keep spotting all kind of inspiration worldwide around the hospitality industry.

With this week links to articles about the Robot dog Spot that is used in a park in Singapore to warm people to observe a social distance. And the Restaurant Brands International Inc. (Burger King, Tim Hortons and Popeyes) considers designing face masks as part of their uniforms.  

‘Care by Roseate Hotels & Resorts’ is an interesting article for those hotels who aren’t sure yet what measures to take to implement a touchless hospitality.  And Eleven Madison Park’s chef-owner Daniel Humm says the coming back of his famous restaurant is a question mark.

The Frontline Stays Program by Airbnb has had 100,000 nights booking in free or subsidized accommodations for first responders. And check out the red puzzle by Heinz Canada! Would be appreciated by European puzzle and ketchup aficionados as well, especially during lockdown.  

Stay healthy and take care of each other! ^Team Horecatrends

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Hospitality tech firm Criton offers hoteliers free app to reduce touchpoints during COVID-19

12-5-2020

Hospitality tech firm Criton is offering its guest engagement platform completely free of charge until 2021 and with no commitment. Hoteliers using Criton can reduce touchpoints and safeguard guests’ health by digitising their guest information and giving everything guests need on their own phone. read more

YtheWait app | ‘Smart Restaurant’ app or digital waiter

12-5-2020

Dirty menus, unhygienic order kiosks and the many separate apps will be a thing of the past, according to the developers of the ‘YtheWait’ app. Their innovative all-in-one Hospitality & Retail App, already helps hundreds of partners to efficiently manage and increase their sales. Your guests can make contactless reservations, order in advance, pay and rate via their mobile. To support the hospitality businesses, the use of the all-in-one application and all the services around it are free of charge until 1 July 2020. ‘YtheWait’ has a user-friendly module that also simplifies booking and table management.

We’re spotting more and more technical developments that will replace parts of the staff’s tasks. This YtheWait app can be a lot more effective, contactless capturing everything via the guests own mobile; from booking, to ordering, paying and rating afterwards. Still we get the sense that human service will be missed but right now the app is useful as your guest only has to touch her or his mobile. Once we go back to maximum occupation with a lack of good catering staff, this app could also be very useful.  read more

What does the catering industry do in the context of the COVID-19 virus? | Inspiration April 29

29-4-2020

As noted last week, we here in the Netherlands are still in an ‘Intelligent Lockdown’ which means, we’re all working from home if possible, restaurants, cafés, hair salons, schools etcetera are closed. But we can take a walk outside and shop for food and even at shops, hardware stores and garden centers. Which means that our gardens are beautiful and everything is fixed at our homes ?.

As from May 11 our primary schools will re-open and also our daycare facilities, which means a big relief for parents working from home and teaching their children…. At this moment we’re working towards lowering the casualties of Covid-19 at the intensive care units. The next moment will be May 20 at which we hope our government will slowly restart our economy. In the meantime some hotels start to reopen in the Netherlands (they weren’t closed this period but most just didn’t have guests and closed voluntarily). They serve dinner and breakfast in their restaurants and hotel rooms, for hotel guests only! In the meantime we keep spotting all kind of inspiration worldwide around the hospitality industry.

With links this week to articles about DIY pizza kits by Blaze Pizza and a virus killing countertop robot, created by UVRoboclean. They try to fund through Kickstarter.

A great idea by Chick-fil-A, they sell their sauces separately! What sauce could your restaurant sell? It might even be a good idea to sell it through a local supermarket!

Ramadan has become a less social event for all Muslims, no prayers in the Mosque and no big family dinners after sundown. Fatafeat is inviting families to help create their very own ‘home of Arabic cooking’ this Ramadan. And a collaboration between Instagram & ChowNow, they created an order food sticker or button at Instagram.

A great wine label for Quarantine Wine, created by winery Nocking Point, Ashton Kutcher and Mila Kunis. IKEA UK shares their meatball recipe and Red Robin offers a ‘Build-Your-Own’ wing bar for home delivery!

the OG Cannabis Cafe in West Hollywood in California has re-opened as the world’s first cannabis and food drive-thru.

Stay healthy and take care of each other! ^Team Horecatrends read more

Accor and Bureau Veritas launch a label based on sanitary measures in France

17-4-2020

The project is launched to support the return to business in the hospitality and restaurant industry. Accor, a global leader in augmented hospitality, and Bureau Veritas, a world-leading provider in testing, inspection and certification, have joined forces to develop a label designed to certify that the appropriate safety standards and cleaning protocols have been achieved to allow businesses to reopen. The label will cover both accommodation and catering, and will set the sanitary standards applicable to all the Group’s hotels as well as to other chains and independent hotels. The project was carried out in partnership with doctors and epidemiologists, and has been developed in collaboration with Accor owners and trade associations, such as UMIH, GNC, and GNI.

The bigger economic picture will be blurred by the psychological mood of people. Lots of people, especially the 50+ group will remain anxious. Somehow the hospitality industry has to regain their trust and convince their guests that a visit to their facility is safe. It will be difficult to do so by just implicating that you’ve cleaned everything… For hotel & restaurant chains a cleaning standard label, like the different quality systems in the business to business industry, might facilitate that trust. It might be wise to create one safety standard and cleaning protocol for the whole industry worldwide. And although parties might think differently, it shouldn’t put a financial burden on individual smaller hotels and restaurants. Living up to a new standard might be our mutual concern. ^Marjolein

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VoorDeThuiswerkers.nl | A hotel room as solution for the work from home challenge

14-4-2020

Inspiration from the Netherlands where two entrepreneurial freelancers offer a solution for those who can no longer cope with the challenge combining working with their family at home as well during the corona virus crisis. ‘VoorDeThuiswerkers.nl’ (which can be translated at ForThe PeopleWorkingFromHome) is an initiative of Olivier Kruger and Seffie Treistman, who hope to contribute to lower the pressure at home by providing a quiet workplace and helping hotels generate revenue so that their employees can keep their jobs.

On the second of April we already wrote about Hotel Kom in Maartensdijk (The Netherlands), which had taken a similar initiative as an individual hotel. In response to the article we understood that other hotels were also providing workspace in their own surroundings. VoorDeThuiswerkers.nl is a platform to make these addresses more accessible for those who find working from home too much a challenge! And for hotels, every little bit can help in these harsh corona times ……

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What does the catering industry do in the context of the COVID-19 virus | Inspiration April 10

10-4-2020

And then it is Easter! Most restaurants that have been delivering are now busy preparing their dishes. Last Wednesday, our colleagues from Van Spronsen & Partners hospitality consultants  published a whitepaper: ‘Coronavirus crisis, resilience of the catering industry’, in which one of the conclusions is that even when the catering industry could start up again, in the new reality, the ‘social distance society’, delivery will certainly prove to be an addition to the turnover.

This week’s inspiration!

Including initiatives of collaborations between supermarkets and catering suppliers and restaurants.  But also a restaurant chain in the UK that is considering to create mini supermarkets in their restaurants in which they will sell products from their suppliers.

Great item for your newsletter, ask your regular guests what they are missing from your hotel or restaurant as done by the Oetker Collection. They also give recipes and exercises to keep fit. #WESTAYUNITED

Some brands even draw attention to ‘Social Distance’ with their logo, such as Coca-Cola and McDonald’s in Brazil. Jure Tovrlian from Slovenia made a few examples, the last one is very funny!

A very useful item in this coronavirus period has more than raised their target amount on Kickstarter, a keyring with a ‘Hygiene Hand’ attached to it. And an example of how the BrewDog brewery is coping with this crisis, they have a Hop Drop app with drive-thru beer collection points, they help make handsanitizers and they organize an online bar.

Stay healthy and take care of each other! ^Team Horecatrends

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What does the catering industry do in the context of the COVID-19 virus | Inspiration March 27

27-3-2020

Our perspective on the world has completely changed during the past couple of weeks, a true paradigm shift! At this very moment it’s important to constantly fact check all the news about the Coronavirus, a lot of fake and scary news has been spotted at the social media. For example at a website in the U.S. we came across a question whether or not food could be a source of the virus. Fortunately they also gave the official answer of the CDC (Centers of Disease Control and Protection) but please don’t believe strange advices!

We also spotted a lot of positive inspiration. So, we want to show you some small positive gestures and inspiration during these anxious times.
Stay healthy and take care of each other! ^Team Horecatrends

Very positive news is that we see a lot of people unite and not only in the health care. We even spotted an online game in which gamers can help the university of Washington’s Center for Game Science to create a medicine.

In France the Accor Group, a hotel chain, opened the CEDA (Coronavirus Emergency Desk Accor) telephone helpdesk. They help to accommodate homeless people trough France in conjunction with the government.

We spot a lot of positive initiatives by restaurants, like for example #JREwhatsinthefridge and other ones to keep in touch with their guests. In the Netherlands, one of our chefs with two Michelin stars started a video making a delicious daily meal. And many more individuals give tutorials, which made us laugh is the reaction of a famous chef in an Instagram story: “After two days in quarantine and watching many cooking videos, I understand why so many of you come to restaurants” ?

In most languages there is a saying like ‘money can’t buy happiness’ but if you’re very rich you can buy a ‘Covid-19 themed exclusive package’ at Le Bijou Hotels & Resorts in Switzerland. But if you’re entertaining your kids at home, you could make them happy with a ‘toilet paper’ cake!

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The Westin Houston Medical Center | First Hotel in the U.S. to deploy ‘Virus Killing Robots’

24-3-2020

The Westin Houston Medical Center is the first and only hotel in the U.S. to utilize LightStrike Germ-Zapping Robots™ to sanitize and disinfect its guest rooms and common areas to help combat the threat of coronavirus. The room disinfection technology, provided by San Antonio-based Xenex Disinfection Services, was developed by two epidemiologists in Houston, with The University of Texas MD Anderson Cancer Center as their first customer. The Westin Houston Medical Center purchased two of the decontaminating Robots, which are already at work sanitizing rooms inside the building.

In these times of stress about the spread of COVID-19 amongst travellers worldwide, these virus killing robots are an interesting new cleaning product for hotels. The Westin Houston Medical Center pioneers one of the hospitality industry’s response to COVID-19.   read more

What does the catering industry do in the context of the COVID-19 virus | Inspiration March 24

24-3-2020

Our perspective on the world has completely changed during the past week, what a paradigm shift! I personally thought that we would no longer post trends and inspiration on Horecatrends. It seems of no importance right now however we also spotted a lot of positive inspiration. So, we want to show you some small positive gestures and inspiration during these anxious times.

Stay healthy and take care of each other! ^Team Horecatrends

Here in the Netherlands we spot a lot of initiatives in the hospitality industry, like hotels offering capacity to hospitals. In the UK the hotel chain Best Western is in talks to convert their hotels into NHS hospitals and in the U.S.A. hotels are used to shelter the homeless and the less seriously ill who have to be in quarantine.

In London a restaurant with one Michelin star reopened as Brat Farm, Grill and Wine Shop. Bucuti & Tara Beach Resort gives an example on how to try to provide your guests with as much flexibility as possible through your cancellation policy.

Click on the title if you like to read the full article. Enjoy reading!

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