A Dutch Eataly?
24-7-2014
Last weekend I read a blog by Ciao Tutti about the Mercato Centrale in Florence. Within approximately 3000 square meters above the Mercato Centrale you will find a selection of small restaurants, winebars and tasting rooms that are in place to allow you to try the best Italian delicacies. This in addition to the market where you can buy local products. A type of “foodhallen” that have been popular in South European countries for years. The owners of Eataly were able to also make this concept of a combination of restaurants + retail popular outside of Italy. The growth of Eataly locations seems unstoppable, right now they have 27 locations of which 10 in Italy, 13 in Japan and the others in cities like New York, Chicago, Dubai and Istanbul. Rumors say they are working on a Dutch location.
While reading I started wondering why don’t we have a “foodhall” with Dutch products?
Small hospitality gestures June
21-7-2014
Perfect service throughout the whole staff is the most hospitable gesture you can make to your guest. No grand gestures but simply a team like a well-oiled machine.
In this edition of “small hospitable gestures” we focus on gestures in hotels, where we separate gestures to the business guest and leisure guest. Download the full version here.
Royal hospitable gestures
3-5-2013
Especially in the hospitality industry we go above and beyond to treat our guests as a king. Hospitality with a hint of royalty! We publish these booklets to show the hospitality industry practical and easy-to-use examples of exceptional hospitality. We believe true hospitality is to be found in small gestures, gestures of the individual within the company. We will show you examples among other of InterContinental Amstel Amsterdam, Waldorf Astoria New York and the Ratilanna Riverside Resort Chang Mai. Click here to download the booklet for free.
Small gestures in hospitality
14-2-2013
Hospitality is a subjective matter. What I experience as hospitality can be bothersome for others. However there are hospitable gestures that always score with guests. Especially small gestures can make quite the difference, these are the gestures that guests will remember fondly in years to come and maybe even make them come back. In the article ‘Small gestures in hospitality’ we do give great examples…. Click here to download the bookled for free.
Valentines day 2013
18-1-2013
Valentine’s day 2013 is approaching, so Marjolein van Spronsen has highlighted a few potential actions. Check the article for inspiration for your café, restaurant or hotel (use Google Translate) What are you going to organize for your guests?
Michelin and San Pellegrino compared
28-6-2012
The top lists by San Pellegrino and Michelin are very different in some countries. Japan has for example 36 three star restaunts according to Michelin, while the San Pellegrino qualifies only two Japanese restaurants as top restaurant. More in this (Dutch) comparison by Van Spronsen & Partners.
