It's all about creating the best hotel experience! Article by Julia Soldic.
Any Hospitality Organization wants to be the best – the winner, if you will. This goal has led the Hospitality Industry searching for the ultimate solution to fight competition. The question remains: "What is the most significant measurement tool in fighting competition?" The answer is often: customer satisfaction. Read more..
Hospitality game for Utrecht
Utrecht Tourism has developed an online game for the hospitality industry. Entrepreneurs can train their personnel more easily with this game and track their progress. Utrecht had an average score at the 'Most Hospitable City' research last year, with an 11th place from the 21 cities studied. Watch the video by Shapers for an impression.
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